Key Areas for Retail banks
Mobile and digital
- Digital customers are already there
- Technology is accessible to all
- Focus is to attract new young generation
Data monetization and analytics
- Dynamic business steering
- Behavior-driven marketing
- Data-rich consumer and applications
P&L — Internal Processes
- Operational excellence and digitalization
- Cost reduction and optimization
- Areas of synergy
Value Added Services
Services based on customer behavior:
- Prior to payment transaction (predictive)
- At the moment of transaction (instant)
- After payment transaction
New Business Models
- Partnering with Big-tech?
- Partnering with Schemes?
- Partnering with Fintech?
- Joint venture with GP